RTM (Real-Time Monitoring)
Sifox RTM is a true real-time customer experience management solution that helps MNOs increase revenues and reduce operating costs. By constantly monitoring all voice and data events, RTM gives operators up-to-the-minute visibility of the customer experience on their network. This empowers operators to immediately improve the customer experience by managing service issues and minor network failures in the moment.
RTM can be scaled to networks of any size and gives users all the tools they need to extract insights for reducing churn and increasing NPS. With end-to-end functionality, users can drill into protocol messages and call trace data, create dashboards and KPIs, and take real-time actions such as communicating with customers on-line.